1. Return, Refund, and Replacement Policy:

● Perishable Items:
          ○ Perishable items, such as food products, that have been opened or used will be deemed non-returnable under any circumstances.
          ○ If a perishable item expires while in the customer’s possession, it will not be eligible for return or replacement, as this responsibility falls under proper                 storage and timely
             usage by the customer.
          ○ However, if an item is received in an expired condition, the customer is entitled to request an exchange, which will be processed following an                                 inspection of the product’s condition.
          ○ Requests for a replacement of perishable goods must be submitted within 7 days of delivery, beyond which the request will not be entertained.

● Non-Perishable Items:
          ○ Non-perishable items, which include products not prone to spoilage, may be returned or replaced if requested within 2 weeks from the date of                             delivery. However, for a return or replacement to be processed, the item must remain in its original, undamaged condition, with no signs of tampering
             or use by the customer.
          ○ The company reserves the right to deny returns for non-perishable items that exhibit any form of customer-inflicted damage.

● Return and Replacement Timeframes:
          ○ The window for returning or replacing non-perishable items is strictly 2 weeks after delivery. Requests made after this period will not be accepted.
          ○ For perishable items, the replacement window is limited to 7 days from the date of delivery, and only replacement (not return) is offered.

2. Prices and Discounts

 ● Prices and discounts on products are governed by specific terms and conditions, which will be provided with each offer. Discounts, when offered, will include their own set of terms and conditions, which must be thoroughly reviewed and understood by the customer prior to application. Non-compliance with these conditions may result in the discount being invalid.

● The discount percentage applicable to each product may vary based on the terms of the respective offer. Customers are advised to carefully review the discount terms for the product they intend to purchase to ensure eligibility.

● Unless explicitly stated within the offer’s terms and conditions, multiple discounts may not be combined. If not specified, a discount cannot be used in conjunction with other promotions.

3. Non-Delivery and Grievances Policy

● In the unlikely event that a customer faces non-delivery or any other issues related to delivery, they are required to follow this structured procedure to ensure timely resolution:

1. First Step: The customer must report the issue by contacting our support team via email. This step is necessary for problems such as non-delivery, incorrect
delivery dates, or any concerns related to returns or exchanges.

2. Second Step: If the issue is not resolved within a reasonable timeframe after contacting us via email, the customer is advised to escalate the matter by calling our support team via phone for further assistance.

● The expected delivery date will be clearly communicated at the time of purchase, along with the last possible date for delivery. In cases of delay, the customer will be notified promptly, and appropriate measures will be taken to rectify the issue.

4. Acknowledgement of Terms and Conditions

● By placing an order or engaging with our services, the customer agrees to be bound by these Terms and Conditions, which form a legally binding agreement under the provisions of the IT Act 2000.

● It is the customer’s responsibility to read, understand, and accept these terms before proceeding with any transactions. Failure to do so will not constitute grounds for dispute.